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  • Cancellation/Refund Policy

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  • RETURNS

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  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

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  • Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

  • To complete your return, we require a receipt or proof of purchase.

  • Please do not send your purchase back to the manufacturer.

  • There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

  • Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at reachtamilcrew@gmail.com.

  • Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reachtamilcrew@gmail.com and send your item to: .

  • Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

  • Shipping
    To return your product, you should mail your product to: .

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • If you are shipping an item over INR 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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                              WARNING AGAINST FRAUD

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  • All Users are advised to be very careful while doing business with individuals, body corporates or companies from any part of the world.

  • Users are advised to exercise due caution while transacting with a prospective buyer or a seller on the Site. Users must undertake interactions or transactions with organizations and/or individuals located on or through the Site, with reasonable caution and after undertaking thorough diligence on such organization and/or individual. Neither the Company nor its director’s, employees, officers or agents shall be liable to any User or otherwise for any illegal or fraudulent interaction or transaction with organizations and/or individuals located on or through the Site.

  • Users are advised to not send any advance money/legal fee or products unless there is cash in your account or an irrevocable letter of credit from the buyer, duly authorised by the buyer’s bank.

  • Users are advised not to transact business unless full payment is made to you before shipping of the products.

  • CREDIT CARD SCAMS - When a User receives any online Order paid by Credit Card, it is recommended that you ask for a written Credit Card Authorisation to be faxed to you. Please get validity of the Credit Card checked with your Bank or contact VISA, Master Card or American Express directly. Unless the validity of the Credit Card is confirmed, please do not ship any goods.

  • BANK DRAFT SCAMS - BANK DRAFT SCAMS - There have been cases of people receiving Bank Drafts with unauthorised printing of Bank Names. Before shipping any product or advancing a partial cash advance, you must wait for the Bank to clear the Bank Draft/Check.

  • Registration/License/Tender Fee SCAMS - Cases have been reported where an offer is sent to buy a large number of goods after the seller pays them a Registration/License/Tender Fee. They post Offers to BUY large quantity of Computers and other material.Once you submit your bid; you will be notified that your Tender has been accepted. You will then be asked to pay for Legal fees and Tender Fee. DO NOT PAY ANY FEE. Don't ship any Computers/Other products unless you have the cash in your account confirmed by your bank.

This document is an electronic record in terms of the Information Technology Act, 2000 and the provisions pertaining to electronic records in various statues amended by the Information Technology Act, 2000.

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